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Software support

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Software installation

Installation (or setup) of a program (including drivers, plugins, etc.) is the act of putting the program onto a computer system so that it can be executed.

Most programs come with a general-purpose or dedicated installer - a specialist program which automates most of the work required for their installation.

Some software can be executed by simply copying it to a computer and executing it with no further ado; no installation procedure as such is required. Other programs are supplied in a form not suitable for immediate execution, and require an installation procedure. Installation may include unpacking of files supplied in a compressed form, copying them to suitable locations, tailoring the software to suit the hardware and the user's preferences, providing information about the program to the operating system, and so on. The installer may test for system suitability and available mass storage space. [Source]

Software trouble-shooting

Trouble-shooting is required if you are having problems with a particular software. Common problems include an inability to install a software program, errors during installation or software failing to load or function correctly. In some cases, the problem may be linked to your computer's operating system.

Trouble-shooting identifies the root cause of the problems and allows for it to be fixed in order that the software runs correctly.

Software / Internet training

If you are having problems with your software or the internet, you could benefit from training in that area. This could involve us providing you with a link to a website or webpage with helpful information, or us talking you through it over the phone, or visiting your office and showing you first-hand.

MS Office application support

Sometimes you just can't work out how to do something in Microsoft Office, and you need a helping hand. This could involve us providing you with a link to a website or webpage explaining how to complete the desired task, or us talking you through it over the phone, or visiting your office and showing you first-hand.

Microsoft Office applications include Word, Excel, PowerPoint, Access and Publisher, although there are others too.

Software upgrade and deployment

The term upgrade refers to the replacement of a product with a newer version of the same product. An example would be upgrading from Microsoft Office 2007 to Microsoft Office 2010, or Photoshop Elements to Photoshop CS5. [Source]

Software deployment is all of the activities that make a software system available for use.

The general deployment process consists of several interrelated activities with possible transitions between them. These activities can occur at the producer site or at the consumer site or both. Because every software system is unique, the precise processes or procedures within each activity can hardly be defined. Therefore, "deployment" should be interpreted as a general process that has to be customised according to specific requirements or characteristics. [Source]

MS Access / Excel application development

Microsoft Access and Excel can be used to solve business problems. An example would be an Access database to store employee information, or invoice creation and management using Excel. We can help you to identify which software solution would best fit your needs, and design and develop the application for you.

Would you like IT software support?

We can tailor a package specifically for your needs to include computers, servers, cloud backup and printers.

Call 01344 88 90 26/ email us for further information or view our popular price plans